Green Rest Mattress Shipping Policy

Thank you for choosing Hiberis Mattress for your sleep solutions. We are dedicated to ensuring that your experience with us is smooth and satisfactory, starting from the moment you make a purchase to when you receive your product. This Shipping Policy outlines the processes and policies we adhere to for shipping our mattresses and other products.

 

Contact Information

• Address: 3750 W Colonial Dr, Suite #2, Orlando, Florida, 32808, USA

• Phone: (407)509-0784 (Available Monday to Friday, 8 AM to 5 PM EST)

 

Shipping Coverage

We currently ship to addresses within the continental United States. For inquiries about shipping to addresses outside this area, please contact our customer support.

 

Shipping Fees

We offer free standard shipping on all mattress orders within the continental United States. Additional shipping fees may apply for other items or expedited shipping options.

 

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with your order details shortly after placing your order.

 

Delivery Times

Our standard delivery time for mattresses is 3-7 business days from the date of order processing. Delivery times for other items may vary. Please note that delivery times are estimates and may be subject to delays due to weather conditions, carrier issues, or other unforeseen circumstances.

 

Tracking Your Order

Once your order is shipped, you will receive an email with the tracking information, allowing you to monitor the delivery status of your item(s).

 

Special Handling

Some of our products may require special handling due to their size and weight. In these cases, we may use a specialized freight service. You will be informed of any special delivery procedures at the time of order.

 

Delivery Instructions

If you have specific delivery instructions or requirements, please include them with your order details or contact our customer support as soon as possible.

 

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact our customer support within 48 hours of delivery. We will work with you to arrange a return, replacement, or refund as appropriate.

 

Returns and Exchanges

Please refer to our Return Policy for information on returning or exchanging items.

 

Contact Us

For any questions or concerns regarding your order or this Shipping Policy, please contact us at support call (407)509-0784.

 

We at Hiberis Mattress are committed to ensuring that your experience with us is seamless and positive. Thank you for your trust in us.